Who’s Who At SpaceGuard—Carri Kaplan!

    Carri Kaplan, Customer Service Manager
    Carri Kaplan, Customer Service Manager

    Carri Kaplan—a devoted wife, mother of three, and a life-long resident of Jackson County—has been with the SpaceGuard family for over 6-years. Her career began on the factory floor as the Assistant Floor Supervisor. Later, she advanced to Leader of the Shipping Department and Powder Line. Eventually, Carri moved into the front office to manage the reception desk where she excelled in customer service. As a result, Carri was promoted to Customer Service Manager.

    With her experience in the factory and knowledge of our products, along with her friendly and welcoming demeanor, Carri has become the “go-to” person with many of our dealers and customers.

    Here’s what a few had to say—

     “We were shocked…pleasantly…at how fast Carri responded to our RFQ. And not only did she send us a price, but she also provided a layout and 3D drawing that we were able to pass on to the custome. So they were just as pleasantly surprised as we were.”—Glen Starks, FedSource

     “I want to thank you for following up on this with the freight company and the dispatcher. I know I can always count on you to see to the details.”—Lorraine Dittmer, Superior Support Co.

     

    If you need a quote and someone who will manage your request from beginning to end, email Carri—ckaplan@spaceguardproducts.com. She’ll take good care of you!

    Welcome Scott Jump To  A New Role

    Scott Jump joined SpaceGuard in March 2014 as a Customer Service/Account Manager and played an instrumental part in the designing and implementation of our newest product line—BeastWire Mesh GuardingScott Jump, Plant Manager, R&D Manager.

    “We are pleased and excited to announce Scott Jump’s primary role with SpaceGuard Products has grown to now include Manager of R&D and New Product Development.”

    In his new role, Scott will streamline the product installation process and be responsible for innovative designs of all our product lines; such as (drumroll please!)—advanced door hardware and styles. Also, he will collaborate with Ray Niemeyer, Director of Business Development, to assist outside sales with the continual demands of a dynamic marketplace by creating products and solutions that will make selling our brands fun and profitable.

    Another task will include the continuous improvement of our lockers to accommodate the ever-changing requirements in the tenant storage industry. Hint—keep an eye out for our newly enhanced locker shelves!

    For over 15-years, Scott worked in the Fence Industry as an installer all the way up to the owner of his own fence company. This experience provided him with a unique understanding of the entire process from placing an order to completion of a product. As an installer, he appreciates the difficulties that often occur when assembling a product with little or no instructions. As a result, Scott will offer training videos and conference calls providing step-by-step instructions with an emphasis on specialized orders. And it’s not just for installers, but for the sales staff of our dealers, as well. The goal is to increase the understanding of all our product lines with the intent to help grow everyone’s bottom-line.

    Watch out for “Coach’s Corner” every third Thursday of the month where Scott will discuss and demonstrate for you the advantages and benefits of using our brand lines. The first “Coach’s Corner” will post on YouTube, on Thursday, July 20th featuring our new patent-pending Grrripper Bracket.

    Please help us in congratulating Scott on his new role with SpaceGuard Products. We are happy to have him and are excited to discover—with you—his creative, wacky, and unique designs. But don’t worry—Scott’s will still be available to assist in creating approval drawings when needed.

    If you have any issues or ideas that you’d like to discuss with Scott, you can reach him at sjump@spaceguardproducts.com or by phone at 800.841.0680.